For billing questions, order status, refunds, or other payment inquiries:
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For product support:
E-Mail Response Time: Within 24 Hours (Business Days)
Check our Frequently Asked Questions for immediate answers to common questions.
View FAQResponse Time: Our support team strives to respond to all inquiries within 24 hours during business days (Monday-Friday). During peak times or weekends, responses may take longer. For urgent order issues, please use the digistore24 Order Portal for fastest service.